DHL Global Mail has introduced a B2C parcel product for online retailers called DHL Easy Return, aimed at EU-based online retailers who want to offer their customers a convenient cross-border return solution. Although the international B2C parcel market is growing rapidly, there are still some major obstacles to overcome for online retailers who offer cross-border shipping, says DHL. The Easy Return product simplifies the return process, lowers costs for the retailer and makes it more convenient for consumers to return parcels. The express shipping provider says Easy Return offers an innovative solution for online retailers as well as advantages for their customers: DHL developed specific software that creates return labels via a web portal and provides track-and-trace functionalities. Retailers can now manage return volumes from almost all countries within the EU with less effort through a standardized process. The web portal is currently available in English, French, German and Dutch languages.
